Shipping, Returns and Refunds Policy


Once your order has been processed and shipped, you will receive a confirmation e-mail with the tracking number of your package. For the time being, we only provide on our website, shipping inside the UAE. All our products are shipped through FETCHR. Your package will be delivered to the address you specified within two to ten business days from the time of your order.

(For orders outside the UAE, please contact 



If you are not content with your purchase, no problem! You can return it within seven days of receival. Purchases must be returned with their original packaging and in mint condition.

Please contact our customer service at or on (971) 54 500 2292 in order to schedule your return pick up.

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way!

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. Please keep in mind that all our products are handmade, therefore some irregularities and small differences from piece to piece have to be expected. After all that is what make each piece unique and special!